Return Policy

At Flaneur, we take pride in offering only authentic, premium fragrances. Every order is carefully checked and packaged to ensure it reaches you in perfect condition.

Eligibility for Returns

  • Returns are accepted within 4 days of delivery.

  • Items must be unused, unopened, and in their original sealed packaging.

  • Due to hygiene and safety regulations, opened perfumes, testers, or used items cannot be returned.

Damaged or Incorrect Items

  • If you receive the wrong product or a damaged item, contact us within 24 hours of delivery at +971 56 257 0662 

  • Please provide clear photos of the item and packaging for verification.

  • Once approved, we will arrange a replacement or store credit.

Refunds

  • Refunds are issued only for orders cancelled before dispatch.

  • For eligible returns, refunds will be processed to the original payment method within 5–7 business days after inspection.

  • Shipping fees are non-refundable unless the error was on our part.

Non-Returnable Items

  • Opened, tested, or partially used fragrances.

  • Clearance or promotional sale items.

  • Gift cards.

How to Initiate a Return

  1. Contact us at +971 56 257 0662 with your order number.

  2. Wait for our confirmation and return instructions.

  3. Pack the item securely and send it using a trackable delivery service.

We are committed to ensuring your experience with Flaneur is nothing short of exceptional. If you have any concerns, our customer care team is here to assist you.